SMS Privacy Policy

Introduction

This SMS Privacy Policy ("Policy") describes how Moment, Inc. ("Moment," "we," "us," or "our") collects, uses, and protects information in connection with our SMS and text messaging services (the "SMS Services"). This Policy supplements our general Privacy Policy.

Consent to Receive SMS Messages

By opting in to our SMS Services, you consent to receive text messages from Moment at the phone number you provide. Messages may include:

• Event reminders and calendar sync notifications
• Account verification and security codes
• Service updates and transactional messages
• Promotional content and marketing messages (with separate opt-in)

Message frequency varies based on your account activity and preferences. Message and data rates may apply depending on your wireless carrier and plan.

Information We Collect

In connection with our SMS Services, we may collect:

• Phone Number: The mobile phone number you provide for receiving SMS messages.
• Opt-In/Opt-Out Records: Records of your consent and any opt-out requests.
• Message Delivery Data: Delivery receipts, timestamps, and carrier information.
• Interaction Data: Your responses to our messages, including keyword replies.

How We Use SMS Information

We use information collected through our SMS Services to:

• Deliver the text messages you have requested
• Process opt-in and opt-out requests
• Maintain records of consent as required by law
• Improve the quality and relevance of our messaging
• Comply with applicable laws and telecommunications regulations

Sharing of SMS Information

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. We may share SMS-related information with:

• SMS Service Providers: Third-party messaging platforms (e.g., Twilio) that facilitate message delivery on our behalf.
• Wireless Carriers: As necessary for message delivery and compliance with carrier policies.
• Legal Authorities: When required by law, regulation, or legal process.

Opting Out

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any message you receive from us
• Contacting us at support@momentco.ai
• Updating your notification preferences in your account settings

After opting out, you will receive a single confirmation message. You will no longer receive SMS messages from us unless you opt in again. Opting out of SMS does not affect other communications from Moment (e.g., email).

Help

For help with our SMS Services, reply HELP to any message or contact us at support@momentco.ai. You can also reach us by phone at the number listed on our website.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. T-Mobile is not liable for delayed or undelivered messages.

Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued participation in our SMS Services after changes are posted constitutes your acceptance of the updated policy.