Privacy Policy

Introduction

Moment, Inc. ("Moment," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Services.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, company name, job title, and other contact details when you create an account or request a demo.
• Calendar Data: Event details, scheduling preferences, and calendar metadata that you choose to sync through our platform.
• Communication Data: Messages, feedback, and other content you provide when contacting us or participating in surveys.
• Payment Information: Billing address and payment method details processed through our third-party payment processors.

Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, features used, click patterns, and time spent on the platform.
• Log Data: IP address, access times, referring URLs, and server logs.
• Cookies & Tracking: We use cookies, pixels, and similar technologies to collect information about your browsing activity. See our cookie preferences for more details.

Information from Third Parties

We may receive information about you from third-party sources, including:

• Identity verification and fraud prevention services
• Analytics providers and advertising partners
• Calendar and event platform integrations
• Publicly available sources

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related notifications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience and develop new features
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations and enforce our terms
• Deliver personalized content and calendar-based engagement experiences

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our Services, subject to confidentiality obligations. See our Sub-Processors page for a complete list.
• Business Partners: With your consent, we may share data with event organizers, venues, and brands who use our platform to engage their audiences.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need to retain your information, we will securely delete or anonymize it.

Data Security

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, regular security audits, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@momentco.ai.

International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses and other approved transfer mechanisms.

Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.